Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder : Agent > State and Reason > Interaction State or Outbound Contact > Agent Contact & calculation : Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics. or None & usedIn: Agent Group Interaction handling Report

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type:
Disposition (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · A_ACCEPTED (2) · A_TRANSFER_INIT_AGENT (2)
dbTable:
AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_AGENT_[*].TRANSFER_INIT_AGENT (2) · Calculated based on the Wrap Time and Wrap Activity metrics. (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAccepted (2) · AgentActivityAvgWrapTime (2) · AgentActivityTransferInitiatedAgent (2)

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