Drilldown: GCXI Metric

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GCXI Metric > dbTable: IWD_AGG_TASK_*.COMPL_TASK_COUNT & calculation : Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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