Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Hold and Hold Time Activity metrics. or Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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type:
Disposition (4)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue (2)
displaysInFolder:
Outbound Contact > Agent Contact (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_HOLD_TIME_AVG (2) · Q_ABANDONED_INVITE_PCT (2) · Q_ACCEPTED_AGENT_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Activity (2) · Agent Conduct Report (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Outbound Campaign Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Task Dashboard (2) · Agent Utilization Report (2) · Queue Report (2) · Supervisor Dashboard (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgHoldTime (2) · QueueAvgAcceptTimeAgent (2) · QueuePercentAbandonedInviting (2)

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