Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Hold and Hold Time Activity metrics.
or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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None (2) ·
Agent Activity (2) ·
Agent Conduct Report (2) ·
Agent Group Business Attribute Report (2) ·
Agent Group Interaction Handling Report (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Outbound Campaign Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2)
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