Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Hold and Hold Time Activity metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue (2)
displaysInFolder:
None (2) · Outbound Contact > Agent Contact (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_HOLD_TIME_AVG (2) · IA_NOT_READY_OUT_TIME_PCT (2) · Q_ABANDONED_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Activity (2) · Agent Conduct Report (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Not Ready Report (2) · Agent Outbound Campaign Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Task Dashboard (2) · Agent Utilization Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2) · Supervisor Dashboard (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgHoldTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · QueueAvgAbandonedWaitingTime (2)

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