Drilldown: GCXI Metric
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GCXI Metric > calculation :
Calculated based on the Hold and Hold Time Activity metrics. or
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or
Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.
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Agent Outbound Campaign Report (2) ·
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Supervisor Dashboard (2) ·
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Task Routing Agent Group Activity (2)
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