Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Hold and Hold Time Activity metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& usedIn:
Daily Transfer Summary Report
:
Calculated based on the Hold and Hold Time Activity metrics. or
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.
& usedIn:
Daily Transfer Summary Report Use the filters below to narrow your results.
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