Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time activity metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue (2)
displaysInFolder:
None (2) · Outbound Contact > Agent Contact (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_HANDLE_TIME (2) · IA_WRAP_TIME_IXN_PCT (2) · Q_ABANDONED_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summary Activity Report (Interaction) (2) · Interaction Traffic Report (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityHandleTime (2) · AgentStateandReasonInteractionStatePercentIxnWrapTime (2) · QueuePercentAbandonedWaiting (2)

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