Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. or Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics.

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type:
Disposition (4)
mediaType:
Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · Q_ABANDONED_INVITE_PCT (2) · Q_ABANDONED_STANDARD_CC (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2) · Queue Outline Report (2) · Queue Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedWrapTime (2) · QueueCustomerAndConsultsStandardAbandonedWaiting (2) · QueuePercentAbandonedInviting (2)

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