Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. or Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.

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Chat (2) · Open (sync) (2) · Voice (4)
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None (2) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · Q_ABANDONED_PCT (2)
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AgentActivityAvgConsultReceivedWrapTime (2) · QueueCustomerAndConsultsHoldTime (2) · QueuePercentAbandonedWaiting (2)

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