Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
A_HOLD_TIME 
& calculation :
Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& calculation :
Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. Use the filters below to narrow your results.
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