Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Queue > Accept Time and Queue > Accepted metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (4) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2) · Q_ACCEPTED_TIME_AVG (2) · Q_ASA (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedWrapTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · QueueASA (2) · QueueASAFmt (2) · QueueAvgAcceptTime (2)

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