Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or None

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type:
None (16) · Detail (6) · Disposition (18) · Dispostion (2) · Interval (2)
mediaType:
None (18) · All (12) · All (except Chat) (6) · All (except Email) (8) · Async (4) · Chat (10) · email (2) · Open (sync) (6) · Voice (12)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Character (2) · Date (2) · Number (16)
folder:
Other values:
displaysInFolder:
None (24) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (24) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (24)
internalMetricID:
None (22) · ??? (10) · A_GROUP_COMBINATION (4) · T_DATE_TIME_KEY (4)
Other values:
dbTable:
None (8) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · AG2_QUEUE_*.GPM_ERROR (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (22) · Survey Statistics Report (4) · Campaign Summary Report (4) · Bot Dashboard (4) · Predictive Routing - AHT & QUEUE (4) · Agent Outbound Campaign Report (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (22)
premise:
None (2) · no (2) · yes (24)
project:
None (24)
notproject:
None (24)
anchor:
Other values:

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