Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Consult Received Warm Time and Consult Received Accepted Warm Activity metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& usedIn:
Agent Transfer Summary Report
:
Calculated based on the Consult Received Warm Time and Consult Received Accepted Warm Activity metrics. or
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.
& usedIn:
Agent Transfer Summary Report Use the filters below to narrow your results.
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