Drilldown: GCXI Metric

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GCXI Metric > folder: Queue > Q Customer & Consults & calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics.

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