Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics.

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type:
Disposition (4)
mediaType:
All (except Chat) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · A_CONSULT_RECEIVED_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Group Business Attribute Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedTime (2) · QueueCustomerAndConsultsHoldTime (2)

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