Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or Calculated based on the Queue > Accept Time and Queue > Accepted metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (4) · All (except Chat) (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · IA_NOT_READY_TIME_PCT (2) · Q_ACCEPTED_TIME_AVG (2) · Q_ASA (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Group Business Attribute Report (2) · Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Utilization Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) · QueueASA (2) · QueueASAFmt (2) · QueueAvgAcceptTime (2)

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