Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · All (except Chat) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · A_CONSULT_RECEIVED_TIME_AVG (2) · IA_NOT_READY_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Group Business Attribute Report (2) · Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Utilization Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) · QueueCustomerAndConsultsHoldTime (2)

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