Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2) · Q_ABANDONED_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Not Ready Reason Code Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2) · Interaction Traffic Report (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · QueuePercentAbandonedWaiting (2)

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