Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics.

Use the filters below to narrow your results.

type:
Disposition (4) · Interval (2)
mediaType:
All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · IA_NOT_READY_OUT_TIME_PCT (2) · Q_ABANDONED_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Not Ready Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · QueueAvgAbandonedWaitingTime (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-05 09:03:41)"