Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics.

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type:
Disposition (4) · Interval (2)
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All (2) · All (except Chat) (2) · Voice (2)
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folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · A_CONSULT_RECEIVED_TIME_AVG (2) · IA_NOT_READY_OUT_TIME_PCT (2)
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None (4)
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usedIn:
None (2) · Agent Group Business Attribute Report (2) · Agent Not Ready Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
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notproject:
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anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · QueueCustomerAndConsultsHoldTime (2)

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