Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Invite Time and Invite Business Attribute metrics. & cloud: yes

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Agent > Activity (2)
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displaysInFolder Premise:
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internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · T_INVITE_TIME_AVG (2)
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None (2) · Agent Group Business Attribute Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2)
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premise:
yes (2)
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AgentActivityAvgConsultReceivedTime (2) · AgentActivityAvgInviteTime (2)

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