Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · IA_BUSY_TIME_IXN (2) · IA_UNKNOWN_STATE_TIME_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Interaction State (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Agent Summary Activity Report (Interaction) (2) · Agent Utilization Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
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yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonInteractionStateIxnBusyTime (2) · AgentStateandReasonSummarizedStatePercentOtherStateTime (2)

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