Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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None (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Utilization Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
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