Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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None (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Utilization Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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