Drilldown: GCXI Metric
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- RNElements (10234)
- RNSection (49)
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- Service (27)
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- Version (4)
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- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18366)
GCXI Metric > calculation
:
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics.
or
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Queue Outline Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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