Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics.
or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
or
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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