Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. & cloud: Other

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_CONSULT_INITIATED_TIME_AVG (2) · IA_BUSY_TIME_IXN (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summary Activity Report (Interaction) (2) · Agent Utilization Report (2) · Supervisor Dashboard (2)
cloud: (Click arrow to add another value)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgConsultInitiatedTime (2) · AgentStateandReasonInteractionStateIxnBusyTime (2)

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