Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2)
displaysInFolder:
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
None (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
dbTable:
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calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Transfer Summary Report (2) · Transfer Dashboard (2)
cloud:
yes (2)
premise:
yes (2)
project:
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notproject:
None (2)
anchor:
AgentActivityAvgConferenceAcceptedHandleTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2)

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