Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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Disposition (2) · Interval (2)
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Agent > Activity (2) · Agent > State and Reason > Interaction State (2)
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None (2) · IA_BUSY_TIME_IXN (2)
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calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Agent Transfer Summary Report (2) · Supervisor Dashboard (2) · Transfer Dashboard (2)
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anchor:
AgentActivityAvgConferenceAcceptedHandleTime (2) · AgentStateandReasonInteractionStateIxnBusyTime (2)

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