Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Revenue and Entered with Revenue metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. & usedIn: Agent Summary Activity Email Report

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Interval (2)
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Agent > State and Reason > Summarized State (2)
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internalMetricID:
IA_NOT_READY_TIME_PCT (2)
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anchor:
AgentStateandReasonSummarizedStatePercentNotReadyTIme (2)

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