Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Revenue and Entered with Revenue metrics. or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (4) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_INVITE_TIME_PCT (2) · IA_WRAP_TIME_IXN_PCT (2) · T_REVENUE_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Customer Perspective Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentInviteTIme (2) · AgentStateandReasonInteractionStatePercentIxnWrapTime (2) · BusinessAttributeBACustomerAvgRevenue (2)

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