Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Revenue and Entered with Revenue metrics. or Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (4) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_BUSY_TIME_IXN (2) · IA_HOLD_TIME_PCT (2) · T_REVENUE_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Summary Activity Report (Interaction) (2) · Customer Perspective Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStateIxnBusyTime (2) · AgentStateandReasonInteractionStatePercentHoldTime (2) · BusinessAttributeBACustomerAvgRevenue (2)

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