Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & calculation : Calculated based on the Business Attribute > Hold Time and Hold metrics. or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics.

Use the filters below to narrow your results.

type:
Disposition (4)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Business Attribute > BA Customer (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (4)
internalMetricID:
Q_ACCEPTED_AGENT_PCT (2) · T_HOLD_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Traffic Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBACustomerAvgHoldTime (2) · QueuePercentAcceptedAgent (2)

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