Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Hold Time and Hold metrics. or Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. & premise: yes

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type:
Disposition (4)
mediaType:
Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Business Attribute > BA Customer (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
Q_ABANDONED_INVITE_PCT (2) · T_HOLD_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Queue Report (2)
cloud:
yes (4)
premise: (Click arrow to add another value)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBACustomerAvgHoldTime (2) · QueuePercentAbandonedInviting (2)

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