Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Hold Time and Hold metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_UNKNOWN_STATE_TIME_PCT (2) · T_HOLD_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonSummarizedStatePercentOtherStateTime (2) · BusinessAttributeBACustomerAvgHoldTime (2)

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