Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Hold Time and Hold metrics. or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_INVITE_TIME_PCT (2) · IA_NOT_READY_OUT_TIME_PCT (2) · T_HOLD_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Not Ready Report (2) · Agent Summary Activity Report (Interaction) (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStatePercentInviteTIme (2) · AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · BusinessAttributeBACustomerAvgHoldTime (2)

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