Drilldown: GCXI Metric

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GCXI Metric > folder: Business Attribute > BA Customer & calculation : Calculated based on the Business Attribute > Hold Time and Hold metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2)
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