Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & calculation : Calculated based on the Business Attribute > First Response in Threshold and Entered with Objective metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_BUSY_TIME_IXN (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Business Metrics Executive Report (2) · Contact Center Report (2) · Customer Perspective Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Supervisor Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonInteractionStateIxnBusyTime (2) · BusinessAttributeBACustomerPercentFirstResponseTimeServiceLevel (2)

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