Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Finish No Response Time and Finished No Response metrics. or None & usedIn: Predictive Routing - AHT & QUEUE

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type:
Disposition (4)
mediaType:
All (4)
dataType:
Number (4)
folder:
Business Attribute > BA Customer (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
Q_ACCEPTED (2) · T_ACCEPTED (2)
dbTable:
AG2_ID_*.ACCEPTED (2) · AG2_QUEUE_GRP_[*].ACCEPTED (2) · AG2_QUEUE_[*].ACCEPTED (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBACustomerAccepted (2) · QueueAccepted (2)

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