Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. or Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics.

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type:
Disposition (4) · Interval (2)
mediaType:
All (6)
dataType:
Number (6)
folder:
Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2) · Queue (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
IA_NOT_READY_OUT_TIME_PCT (2) · Q_ACCEPTED_AGENT_PCT (2) · T_ENGAGE_TIME_AVG (2)
dbTable:
None (6)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Traffic Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Task Volume Dashboard (2) · Task Volume Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) · BusinessAttributeBACustomerAvgEngageTime (2) · QueuePercentAcceptedAgent (2)

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