Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics.

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Disposition (4) · Interval (2)
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None (2) · All (2) · Chat (2) · Open (sync) (2) · Voice (2)
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Agent > State and Reason > Summarized State (2) · Business Attribute > BA Customer (2) · Queue > Q Customer & Consults (2)
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
None (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2) · Q_ABANDONED_STANDARD_CC (2)
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calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Contact Center Report (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Queue Outline Report (2)
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AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · BusinessAttributeBACustomerTransferRate (2) · QueueCustomerAndConsultsStandardAbandonedWaiting (2)

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