Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. or Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics.

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Disposition (2) · Interval (2)
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Agent > State and Reason > Interaction State (2) · Business Attribute > BA Customer (2)
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None (2) · IA_BUSY_TIME_IXN (2)
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usedIn:
Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Contact Center Report (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Supervisor Dashboard (2)
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anchor:
AgentStateandReasonInteractionStateIxnBusyTime (2) · BusinessAttributeBACustomerTransferRate (2)

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