Drilldown: GCXI Metric
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GCXI Metric > displaysInFolder:
Agent > Activity 
& calculation :
Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. or
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics.
& calculation :
Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. or
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. Use the filters below to narrow your results.
type:
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mediaType:
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dataType:
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folder:
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displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
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dbTable:
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calculation: (Click arrow to add another value)
usedIn:
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