Drilldown: GCXI Metric

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GCXI Metric > mediaType: Open (sync) & internalMetricID : Q_CLEARED_CC or T_ABANDONED_TIME_AVG & calculation : Calculated based on the Business Attribute > Abandoned Waiting Time and Abandoned Waiting metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or None

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Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Pre-Agent Termination Report (2)
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BusinessAttributeBACustomerAvgAbandonedWaitingTime (2)

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