Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. & project: None

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type:
Disposition (2) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_UNKNOWN_STATE_TIME (2) · Q_ACCEPTED_AGENT_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Summarized State (2) · Agent Summary Activity Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Interaction Traffic Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project: (Click arrow to add another value)
notproject:
None (4)
anchor:
AgentStateandReasonSummarizedStateOtherStateTime (2) · AgentStateandReasonSummarizedStateWrap (2) · QueuePercentAcceptedAgent (2)

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