Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. & usedIn: Agent Summarized State

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AgentStateandReasonSummarizedStateOtherStateTime (2)

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