Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. & premise: yes

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type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_STATE_RSN_TIME_NOT_READY_PCT (2) · IA_UNKNOWN_STATE_TIME (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (2)
premise: (Click arrow to add another value)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStateOtherStateTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · AgentStateandReasonSummarizedStateWrap (2)

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