Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
Predictive Routing AB Testing Report
:
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics.
& usedIn:
Predictive Routing AB Testing Report Use the filters below to narrow your results.
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