Drilldown: GCXI Metric
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GCXI Metric > calculation 
:
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
& usedIn:
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:
Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics. or
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.
& usedIn:
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